Refund policy

Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging with any seals intact.

  • Be accompanied by your receipt or proof of purchase.

If your order arrives damaged, defective, incorrect, lost in transit, or has been affected by a courier issue (such as a broken package or leaking contents), please contact us as soon as possible at contact@tryscentsible.com. We will investigate the issue and work with you to provide a suitable resolution, which may include a replacement or refund where appropriate.

To start a return, please contact us at contact@tryscentsible.com. If your return is approved, we'll provide instructions on where to send your item. Returns sent without prior authorisation will not be accepted.

If you have any questions about a return, you can contact us at contact@tryscentsible.com.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on opened, used, or tampered personal care products.

This includes:

  • Body Butters – must be unopened, unused, and in their original sealed packaging to be eligible for a return.

  • 20ml & 50ml Fragrance Sprays – must be unopened, unused, and in their original sealed packaging to be eligible for a return.

Once these products have been opened or used, they cannot be returned unless they are faulty, damaged during transit, leaking on arrival, incorrect, or otherwise affected by an issue outside of your control.

We also cannot accept returns for:

  • Custom or personalised products.

  • Gift cards.

  • Sale or clearance items (unless faulty).

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with applicable consumer laws.